Shipping Policy
Maison and Grace Shipping Policy
Our goal is to ensure a smooth and transparent shipping process to provide convenience and satisfaction for our customers.
Shipping Areas
We currently ship to the following countries:
- United States — free shipping on all orders
- Canada — free shipping on all orders
We are continuously working to expand our shipping destinations. If your country is not listed, please contact us at support@maisonandgrace.com.
Shipping Costs
- United States: Free shipping on all orders. No hidden fees.
- Canada: Free shipping on all orders. No hidden fees.
All costs are clearly stated at checkout before you complete your purchase.
Customs, Duties & Taxes — Canada
Orders shipped to Canada may be subject to import duties, taxes, and customs fees levied by the Canadian Border Services Agency (CBSA). These charges are the responsibility of the customer and are not included in the product price or shipping cost. Maison and Grace has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.
Order Processing Time
- Processing Time: Orders are processed within 1–2 business days, Monday through Friday.
- Cut-Off Time: Orders placed by 9:00 PM (GMT+1) will be processed the same day.
- Weekend Orders: Orders placed on weekends will be processed on the next business day.
Estimated Delivery Times
| Destination | Estimated Delivery | Total from Order |
|---|---|---|
| United States | 7–14 business days | 8–16 business days |
| Canada | 12–21 business days | 14–23 business days |
Delivery times are estimates only and may vary due to customs processing, carrier delays, or factors outside our control.
Shipping Carriers
We ship via DHL and UPS. All shipments are insured. In the event of loss or damage during transit, please contact our customer service immediately.
Eco-Friendly Packaging
We strive to use sustainable packaging materials to minimize our environmental footprint.
Order Tracking
After your purchase, you will receive an email with your tracking details including the carrier name and tracking number. You can track your order via our website at any time.
Missing Items
If your package does not arrive within the estimated timeframe, please contact us within 7 days at support@maisonandgrace.com. We will initiate an investigation with the carrier and resolve the issue as quickly as possible.
Email: support@maisonandgrace.com
Response Time: 30 minutes – 24 hours
Business Hours: Monday to Sunday, 9:00 AM – 6:00 PM (GMT+1)